Terms and Conditions
IMPORTANT NOTICE: It is illegal to sell alcohol to people under the age of 18. By placing an order, you have confirmed that you are 18 years old or above. You must ensure that no other person except yourself shall use your login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery. Otherwise delivery shall be withdrawn and attempted at another time to be agreed between you and us.
1.1 In these terms and conditions (collectively referred to as the "Terms and Conditions"), "Vinopolis" or "we" or "us" means Vinopolis Hong Kong Limited and the "customer" or "you" means any person, firm, company or body which places an order with us. Please read these terms and conditions carefully before making a purchase. You agree that you have read these terms and conditions and that you accept and agree to be bound by them.
1.2 We shall make every effort to ensure that prices, details and sizes of products are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.
1.3 All orders are subject to confirmation of final availability and we reserve the right to reject an order in the event that any of the products or services requested are unavailable.
2. Privacy protection
3. Ordering and Payment
3.1 Payment should be made by methods as specific by us. All product prices listed in HK$.
3.2 Where there are additional charges for delivery, such charges will be set out separately for your acknowledgement and confirmation prior to proceeding to payment.
3.3 If your order is accepted by us, we will confirm with you accordingly and advise the date and time of delivery or availability for collection at a designated location.
3.4 Acceptance of orders is as our sole discretion. A final receipt will be issued to you when goods are delivered to your address, or collected at the designated location.
4. Delivery service (applicable if you have selected to have your order(s) delivered to a designated billing address.
4.1 After your order has been accepted, we will confirm with you about the expected delivery time, date and charge.
4.2 Please check whether all your ordered items are delivered against the invoice/delivery note (as the case may be) upon delivery, then sign and return the delivery note to our courier to confirm your acceptance of goods.
4.3 In case where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above or red/black rain storm signal, we will try our best to arrange the products to be delivered on the next day.
4.4 If you fail to receive your ordered products upon the first delivery appointment or you give us inaccurate information on your a address, we reserve the right to charge you an additional delivery fee for subsequent delivery.
4.5 All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
4.6 We reserve the right to charge storage fees at our prevailing rates in the event that you fail to receive the ordered products within 2 weeks from the date of order confirmation not arising from our faults. In such case, you are required to settle any outstanding fees before you can collect your order.
4.7 Our Delivery Service is available to Hong Kong Island, Kowloon and the New Territories excluding the Outlying Islands.
For our customers from outlying islands in Hong Kong can only be handled on a case-by-case basis.
4.7 In case of any dispute, our determination shall be final.
5. Exchange and refund
5.1 You are entitled to exchange products which are found to be damaged upon delivery. In such case, you can contact us to make arrangement for exchange within 2 days of receipt. Otherwise, we will not accept any request for exchange of products or cancellation of orders.
5.2 If we agree you are entitled to an exchange but the products to be exchanged are sold out, you may return such product to us and apply the amount paid to buy alternative product(s).
5.3 In exceptional case at our sole discretion, we will refund the amount paid to you.
5.4 Original sales receipt or relevant electronic receipt must be produced to us for the request of a product exchange.
5.5 All gift items must be returned together with the returned products. Otherwise the retail value of the gift item would be deducted from the refund.
6.1 Force majeure: We shall not be liable for any delay or failure to perform caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.
6.2 You shall not assign, transfer or otherwise any of your rights and obligations under these Terms and Conditions to any other third party without our prior written consent.
6.3 If any provision of these Terms and Conditions shall be construed to be illegal or invalid, they shall be removed from these terms and it shall not affect the legality, validity and enforceability of the other provisions of these Terms and Conditions.
6.4 These Terms and Conditions embody the entire agreement between the parties and they supersede all previous negotiations, representations and agreement between the parties.
6.5 We have the right, at any time, or from time to time, by giving prior notice to you, to modify or vary or supplement all or any of the provisions under these Terms and Conditions.
6.6 If any dispute arises, our determination shall be final.
6.7 We may revise the Terms and Conditions at any time without prior notice.
6.8 These Terms and Conditions shall be governed by the laws of Hong Kong and the customer and any disputes will be submitted to the exclusive jurisdiction of the Hong Kong courts.
6.9 Title to the product shall remain vested in us until we receive full payment of the price, and risk shall pass to the customer upon delivery / collection of the product (as the case may be).
6.10 We shall under no circumstances be liable for any loss (whether direct or indirect) of revenue, loss of profits or any indirect or consequential loss whatsoever suffered, sustained or incurred by you or by other person arising (directly or indirectly) out of the sale and purchase transaction with you.
Lasted updated on 28th Jan 2019